Tuesday, 17 December 2013

2013 - An Estate Management Overview from Daisy

JANUARY
In January, a High Court decision in the case of Phillips v Francis caused widespread concern throughout the industry. The then Chancellor of the High Court, Sir Andrew Morritt, ruled that, without appropriate dispensation, all qualifying works in a building are subject to consultation in advance, if they will cost any flat owner more than £250.

January also saw the government challenged in the House of Lords over the existing £500 costs limit in the Leasehold Valuation Tribunal. Baroness Gardner argued that whilst the LVT allowed every leaseholder to bring their case to tribunal, many landlords were charging hefty legal expenses back through management schemes in blocks of flats.

MARCH
The statutory regulation of letting agents of residential property was introduced. Baroness Hayter successfully tabled an amendment to the Enterprise Bill in the House of Lords, in a move that was welcomed by the British Property Federation. However, unfortunately several amendments affecting leasehold property management were withdrawn.

MAY
A last minute amendment to the Enterprise and Regulatory Reform Bill was introduced by the Government, requiring managing agents in the residential leasehold sector to offer leaseholders and freeholders access to an approved ‘redress scheme’. However the amendment still did not make provision for the mandatory regulation of managing agents, enabling unregulated companies to continue providing block management services and hold clients monies.

JULY
For those block management companies without Chartered Surveyors at their helm and which therefore do not qualify for the stringent regulation of the Royal Institution of Chartered Surveyors (RICS), a new form of regulation, known as ARMA–Q, was announced by the Association of Residential Managing Agents. ARMA-Q aims to raise standards for leaseholders in non-RICS managed blocks, and includes commitment to a new consumer charter.

July 2013 also saw the Leasehold Valuation Tribunal become the First-Tier Tribunal (Property Chamber). The new Property Chamber brings together Rent Assessment Committees, Leaseholder Valuation Tribunals, Residential Property Tribunals, Rent Tribunals, Agricultural Land Tribunals and the jurisdiction of the Adjudicator to HM Land Registry. A new set of procedural rules provide the Property Chamber with greater powers than were previously available to them.

SEPTEMBER
A new procedure for buying and selling flats was introduced to speed up property transactions by between 5 and 10 days. The Leasehold Property Enquiries Form (LPE1) is a standardised questionnaire developed and approved by the Law Society, RICS, ARMA, the BPF and other major property industry trade bodies. Aimed at avoiding the complications and expensive delays sometimes experienced by buyers and sellers of leasehold properties, LPE1 will capture information about a property such as details of ground rate and service charges. In 2014 Daisy Estate Managers will be offering either this new service or completion of the more bespoke questionnaires that many buyers may still prefer.

NOVEMBER
The Court of Appeal granted permission for an appeal to go ahead against the much criticised decision in the Phillips v Francis High Court case. Daisy Estate Managers will continue to update our clients on this matter throughout 2014.

In other news, government proposals to speed up the judicial review process, including creating a dedicated Land and Planning Chamber to review planning-related appeals, were broadly welcomed by the industry. The new chamber would see judicial review decisions relating to major developments taken only by expert judges and would take advantage of a streamlined process so they are considered as quickly as possible.

The above provides a mere snapshot of a few of the most pertinent events in our industry this year. We look forward to updating our clients on further industry matters and on new or reviewed case law throughout 2014.

Johanne Coupe



Thursday, 21 November 2013

Winter Preparations

With winter fast approaching, and frosty nights and cold crisp days already upon us, now is the time to start preparations for the chilly months ahead.

Although the tree lined avenues contribute to the charm of Cheltenham, leaves dropping onto roofs, into gutters and blocking downpipes can cause havoc and unfortunately all too often, incidents of water ingress. The maintenance team at Daisy are therefore busy ensuring all our blocks are winter-proofed by carrying out precautionary maintenance including the clearing of leaves and debris from rainwater goods, hoppers and drain grilles.

Last winter we distributed rock salt to all our blocks for use on icy footpaths and car parking areas. Blocks new to us in 2013 will soon be receiving their delivery and existing blocks will be restocked. Lessees are encouraged to use this salt liberally within their grounds and to call our maintenance team when stocks run low.

Within your own homes don’t forget the following winter checks:
  • Make sure your boiler and/or central heating system is serviced by a Gas Safe registered engineer
  • Ensure smoke alarms and carbon monoxide alarms are in full working order
  • Improve heat retention by fitting draught excluders, insulating any lofts and lagging pipes and/or water tanks
  • Contact Daisy Estate Managers immediately if you spot any blocked drains, gutters, slipped roofing tiles or any other building defect
  • Finally, look out for, and after, your neighbours.

Take care this winter and remember to call us if we can help.
Team Daisy



Tuesday, 27 August 2013

Cheltenham's Block Management specialists are Recruiting!

Due to our continuing success an exciting opportunity has arisen to join our friendly and hardworking Estate Management team, providing part time administrative support.

The position is based in Cheltenham and your main duties will include:
– Dealing with client enquiries over the telephone
– Providing administrative support to the team
– Typing of letters and other documents
– Making occasional site visits around Cheltenham

The ideal candidate for the role will be able to demonstrate the following attributes:
– Excellent telephone manner
– First class administrative skills
– Competent typist
– Computer literate
– Be confident, calm & methodical
– Reliable, committed & well presented
– A pleasant attitude with excellent customer service skills

The anticipated working hours are Monday, Wednesday, Friday 9am – 1pm however some flexibility is available and may be required during busy periods or to cover holiday leave.

If this sounds like you then please forward your CV and a covering letter explaining why you are the perfect candidate to Mrs Johanne Coupe, Daisy Estate Managers: jo@daisyestatemanagers.co.uk

Strictly no agencies.

Tuesday, 16 July 2013

Pimms o'clock!

Along with the rest of Cheltenham, Team Daisy are trying to keep cool in these fabulous temperatures. We've decided the best way, by far, is a refreshing glass of Pimms, complete with home grown strawberries and fresh garden mint.

If you're in town around Pimms o'clock come and join us; you'll be most welcome.



Sunday, 16 June 2013

Fellowship awarded

Daisy Estate Managers are delighted to announce that our Director, Johanne Coupe, has this week been appointed a Fellow of the Royal Institution of Chartered Surveyors.

The RICS defines Fellowship as "An honoured class of membership awarded on the basis of individual achievement within the surveying profession"

Johanne has been a Chartered Surveyor since 1995, working throughout Gloucestershire, Worcestershire and Wiltshire. She is thrilled to have received this award from the RICS in recognition of her high standards of success, achievement and expertise.

Tuesday, 4 June 2013

Success at the Leasehold Valuation Tribunal

Despite the outstanding achievements of our Olympians and the Diamond Jubilee celebrations, 2012 will also be remembered as the year it didn’t appear to stop raining! Unfortunately atrocious weather throughout the year, followed by a run of hard winter frosts, took its toll on a number of our older buildings. Amongst them was one of our Grade 2 Listed buildings, built around 200 years ago.

Stonework, saturated throughout the summer subsequently froze over the winter, resulting in substantial sections of high level stone cornice and mouldings falling to ground. Reparatory works were obviously urgent, not just to avert serious injury but to prevent further deterioration of the façade. Unfortunately the cost of these works far exceeded that allowed without following the Statutory Consultation procedure, as laid down in section 20 of the Landlord and Tenant Act 1985.

Following such a procedure however could have added months to the project and would have resulted in the urgently erected scaffolding standing idle for many weeks. Unwilling to wait such a time, the proactive Directors of the building agreed with the proposal put forward by Johanne Coupe, that Daisy Estate Managers apply to the Leasehold Valuation Tribunal under section 20ZA of the Act for dispensation from the entire consultation requirements, upon grounds of urgency.

Within a short period the Tribunal, accompanied by Johanne and a block Director, inspected the property to assess the damage. A hearing then followed, during which Johanne presented the case for dispensation on behalf of the Directors.

We were pleased to report to the Directors and leaseholders that the application was accepted and dispensation granted. The reparatory works are now well underway; had we not instigated this course of action the works would still be going through consultation today.

So remember, if your works can be proven to be urgent, you do not necessarily have to adhere to the full consultation requirements of the Act. Present a strong case to the Leasehold Valuation Tribunal and if they agree with you, dispensation may be granted, allowing the works to start immediately.

Friday, 26 April 2013

April News


April finally saw the return of some sunshine and with it came a fresh start for Daisy Estate Managers in relocation to 7 Rodney Road. Those well-wishers brave enough to take on the four flights of stairs to our new home were resuscitated by oxygen tanks and rewarded with more spacious surroundings and ample refreshments.

This month we were pleased to welcome many new clients including those on Gloucester Road and Cambray Mews. April has also seen us extend our commercial management portfolio with the addition of part of the Gloucester Business Park. We look forward to working closely with all our new clients, whilst maintaining our high standards of service to our much valued existing clients.

Finally, there have been so many legislative and regulatory developments recently that we can’t possibly feature them all in this one post. Make sure you check our upcoming news updates concerning the long awaited Supreme Court ruling in the Daejan v Benson case and its implications on all major works; the recent Leasehold Valuation Tribunal hearing in Cheltenham that Johanne Coupe successfully instigated on behalf of one of our blocks and beware…..the Fire Safety Officer for Gloucestershire is carrying out spot checks on blocks of flats in Cheltenham right now…make sure your block complies with current regulations or you could face serious repercussions!

Best wishes

Johanne

Sunday, 24 March 2013

We're on the move


We are delighted to announce that as of the 8th April we will be relocating to offices at 7 Rodney Road, Cheltenham, Gloucesterhire, GL50 1HX.
Our telephone numbers and email addresses all remain the same.
We have enjoyed our time at The Forum however as the business has grown, cabin fever has kicked in! The new offices will provide far more space and even a small meeting room where we can chat with clients or hold small meetings in peace and quiet.
We look forward to welcoming you to our new offices shortly and please ensure you update your address book.
Kind regards
Johanne

Sunday, 17 February 2013

News Update


2012 proved to be an exciting year for Daisy Estate Managers; we were thrilled to welcome many new clients including the prestigious Montpellier House in the heart of Cheltenham and a recently completed development in Swindon comprising 86 flats.

Throughout the year our major works department, headed by our in-house Chartered Surveyor Johanne Coupe, continued to oversee a number a number of high value projects including a £45,000 roofing project, a £30,000 façade refurbishment and numerous external and internal redecoration schemes. As with all our major works to date, each project came in on time and below budget, a reflection of the first class project management skills we practice.

2012 also brought a further new signing at Team Daisy, with the joining of Jacqui Hobhouse as Maintenance Manager. Most of you will have met Jacqui by now as your water leaks, overflowing bins, faulty door locks, insurance claims and so forth are keeping her busy.

2013 is already shaping up to be another exciting year with a number of new clients and major projects already in the pipeline. We’d like to extend a warm welcome to the leaseholders and residents of Weston House and Sandringham Court who joined Daisy in January.

As always we continue to welcome new residential blocks on a regular basis and we are excited to be extending our service into the commercial building sector. Having been appointed as managing agents of a commercial portfolio in 2012, we are now offering commercial property management throughout Gloucestershire and adjoining counties.

Finally, we are also seeing an uptake in the number of Right to Manage applications; so if you are dissatisfied with the way in which your landlord manages your building give us a call and see how we can help.

That’s all for now, however there’s exciting news to come over the next few months so please check in on us again soon.

Best wishes

Johanne